Industry Week: Know your customers, industry 4.0 edition

This article was originally published in Industry Week on June 7, 2018 By Andrew Rieser, President of Mountain Point How you can better use your CRM system to think beyond traditional channels and master the fundamentals of engagement with end-users. Not so long ago, manufacturing was singularly about making things. Manufacturing companies would develop and create a product, hand it …

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Three areas in Huntington named ‘Opportunity Zones’

This story was originally published in the Herald-Dispatch on May 19, 2018. by FRED PACE CHARLESTON – Portions of Huntington, including the downtown and West End areas, have been certified as “Opportunity Zones” by the U.S. Department of Treasury. West Virginia Gov. Jim Justice and U.S. Sen. Shelley Moore Capito, R-W.Va., announced Friday in a news release that the U.S. …

What do West Virginians want for their future?

Our founder and President, Patrick Farrell, was honored to be part of a conversation with Representative Ro Khanna (representing Silicon Valley in Congress) to discuss ways to bridge the tech divide and bring high-tech jobs to rural Appalachia. Watch Representative Khanna’s recap: Without West Virginian labor and coal, our nation would never have reached the heights that it has and …

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Participants in CentralApp program earn in-demand certification

HUNTINGTON, W.VA. – For Beth Fanning Taylor, a mother and wife living in Raleigh County, the holidays were busier than usual. “I was wrapping presents while watching lectures online… I carried my laptop with me pretty much everywhere” Beth said. “It was all worth it, though, when I passed my certification test.” Beth is one of seven individuals from throughout …

Exponent Telegram: Service Pump uses technology to transform its business

HUNTINGTON — When you go online and order from Amazon, you get quick delivery of the product you want. But Amazon does more than that. It uses your order history to offer other items you might like or need. Sometimes it even suggests products that might work better than the one you bought last time. You can even set up …

Charlotte Business Journal: Mountain Point ranked third among fastest growing private companies

Mountain Point Drives Digital Disruption in Manufacturing By Laura Williams-Tracy – Contributing Writer, Charlotte Business Journal (Article originally posted on CBJ Website) Manufacturers already understand lean concepts, but they’ve been focused on the shop floor. Andrew Rieser, president of Mountain Point, wants to help manufacturers focus on their end-users to improve profitability. Rieser has a background in government contracting but made a …

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InformationWeek: Pumping up the SPS Customer Experience

The Amazon experience isn’t just for consumer-facing applications. Imagine what it can do for a traditional company. It’s always nice to hear from an end-user of technology products that I’ve been writing about for years. While it is squarely in the job description of a vendor’s marketing executive to articulate just how perfect their solution is pumping up the customer …

Enterprise Times: Service Pump and Supply Primed for Success

Cloud-based ERP vendor Kenandy has bagged a trio of new manufacturing and distribution customers, with each citing the agility, flexibility and the use of the Salesforce Platform as key drivers behind their decision to go with the company. The companies are Service Pump & Supply (SPS), a provider of and services pumps, motors, and accessories in the industrial and energy …